How to place an order on Ekosport ?
Create a customer account
Why do you need to create a customer account ?
To place your order on the Ekosport website, you must have a customer account. If you are a new customer, for your first order, we will ask you to create an account and to give us all the details we need to process your order.
How to create a customer account ?
Select the item(s) you wish, add it(them) to your basket (you can enter your promo code if you have one), select the method of delivery then go to the next step. Tick the box “I am a new customer”, we will then ask you to create an account with your information.
At that step, you can subscribe the newsletter to receive e-mails with the promotions and exclusives discounts from Ekosport.
How to modify my personal information ?
Once you logged in "My account" go to the "My information" section, you can then modify your personal data (login and password).
How to retrieve my forgotten password ?
If you forgot your password, go to "My account" on the top right corner of the Ekosport page. In the section "Log in or create an account", click on "Forgotten password ?" and enter your email address. You will then receive your password by e-mail.
Select an item
How to look for an item on the website ?
Thanks to the search bar, you can look for an item with its name, its brand or its référence. The menu offers you to access the items by category, sub category and the filters on the left hand-side allow you to narrow your research.
Is it possible to book an item ?
No, it is not possible to book an item. When you add an item to your basket, it is booked for a limited time.
Will I receive the same item as on the picture ?
All the pictures are contractual. We take most of them in our photo studio.
How long is my basket saved ?
Your basket is saved for 30 days.
This action does not book the items. That is the reason why you need to double check if you items are still available before validating your order. If one of your item is not available in stock anymore, it will block the order. While in your basket, please refresh your internet page to update it.
How to ask a question about an item ?
You can contact a technical advisor from the customer support via email or on the phone; or you can ask the Ekosport community, to other users on the chat on the website.
I saw a promo code yesterday but I cannot see it anymore today.
Prices may change from one day to another; they are constantly adapted to the e-market. We always try to offer you the most competitive price.
How to know if an item is available in stock ?
All the items for sell on the website are available in one of ours warehouses. When a size is not available, it does not appear on the website anymore. There are different status:
- I, stock : The item is available immediately in our warehouses, the item then has a green dot above the "price bloc".
- Limited stock : The item is available but we have less than 5 pieces in stock. It can be available immediately or requires an extended processing period (about 48 hours) because it is located in one of our warehouses. The item then has an orange dot above the "price bloc".
- Out of stock : The item is definitely out of stock and it has a red dot above the "price bloc".
My size does not appear on the product’s page
If the size is not shown, that means that it is not available in stock anymore.
Place an order
How to place an order ?
Create your account or identify yourself if you already have one. Look for your item, select the size you wish, and add it to your basket. You can keep shopping or go to your basket to validate your order. Verify the size and the quantity; select your method of delivery and your method of payment.
Do not forget to read and accept the general sales conditions, and then validate your method of payment.
If you choose to pay for your order by credit card, we will connect you with your bank.
Can we place an order on the phone ?
We do not take an order on the phone, you must place it online.
I cannot add an item to my basket, why ?
Try to modify the safety parameters of your internet browser.
The carrier’s list does not appear ?
Double check in your customer account, in the section « my adresses », the following information :
- You have a billing and a delivery address.
- You only have one default address.
- This delivery address appears only once.
- Your addresses (delivery and billing) are located in the UK.
- You entered your postcode first, then your city.
Which internet browser should I use to surf on the website ?
For the best compatibility, we advise you to use the latest version of Mozilla Firefox or Google Chrome.
How to add or to delete an item from my basket ?
In your basket, to add an item, click on CONTINUE SHOPPING on the top left corner or modify the quantity thanks to the + / - button. To delete an item from your basket, click on the "dustbin" button.
Place an order for some skis ?
How to indicate that I want the bindings to be fitted on my ski when I place my order ?
Once you put a package skis + bindings in your basket and you continue to the step 3, we will then ask you if you want us to fit the bindings or not. If you click on "YES" you will have to fill in the fitting form, in order for our skimen to do so while processing your order.
If you do not see the form at the step 3, please contact the customer support before you validate your order.
The fitting of the insert bindings (cross-country ski) is only done if you have the ski boots in the same order. Otherwise, the skis and the bindings will be sent separately.
Only the skis without bindings or alpine ski packages (skis + bindings), with factory-fitted bindings on rails, can be sent back. To know if you can send your skis back, you need to see if they have the mention "all sizes, without tools", which you can find in the DESCRIPTION section under "Settings".